To hear the author on Midday Edition on KPBS click here: http://www.kpbs.org/news/2013/oct/15/how-navigate-frustrating-customer-service-experien/
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Please don't be offended by the title of my book. I'm intentionally trying to be provocative and to identify with the raw emotion people feel when trying to get something done in the most efficient and effective way. I don't believe in calling anyone "stupid" and want you to know that I deal with this "name calling" in the first two chapters, then go on to describe and teach an easy 5-step process to help you "get what you want--when you want--from people who just seem to be in your way."
If you're honest, you've probably been in some extremely frustrating situations (for me, it was a cancelled flight at the airport) where you've thought, "Who put this stupid person in charge?" You've thought this (or said it under your breath) because the person in charge (i.e. airline attendant) was standing in your way and keeping you from getting what you wanted and needed (or, for me, keeping me from going where I wanted to go!) So I'm just trying to connect with the frustration that many of you feel. And that's how and why I chose my title.
In a very fun and practical way, I describe the Smart Way to deal with these frustrating situations and people. And not only do I teach you how to get what you want and need when you want and need it, but also how to help the "other" person standing in your way (yes, the one you may be thinking is "stupid") get what he wants and needs.
Over the next several years I hope to develop an entire series of Smart Way Books that will be people-centric and "others" focused. Each book will embody a process that will help you go into every human interaction with the goal of producing a collaborative, win-win exchange--an exchange that captures, transforms and then harnesses the power of your blockers for mutual benefit.
Are You Someone Who Should Learn The Smart Way?
Anyone who picks up this book and employs the Smart Way process will benefit. But in particular, there are two primary reader audiences I’m targeting.
The first audience is comprised of men and women who see themselves as productive, efficient and assertive, but who feel frustrated with the people and systems they have to deal with (often daily) when trying to accomplish their tasks and reach their goals. In short, they are "Type-A" personalities. They will be interested in my book because it will provide them with a new way of dealing with the people who frustrate them the most.
The second audience is comprised of men and women who see themselves as limited or powerless and who often feel frustrated and marginalized by the people who have power and can keep them from accomplishing their tasks and reaching their goals. When thrown into a crisis, these people bottle up their emotions, become paralyzed, disengage and retreat. These people will be interested in my book because it will empower them to overcome their feelings of limitation and powerlessness.
Why Are These Books Important And Necessary At This Time?
Regardless of the target audience, I believe Smart Way Books are needed at this time because of increasing levels of anxiety in our society. According to information found at www.anxietycentre.com, over 40 million people in the U.S. will experience impairment because of an anxiety condition this year alone. 10% of them will turn to prescription medication to deal with their condition, while many others will turn to alcohol and drugs.
Experts agree that people feel anxiety stemming from fear--fear that they will not get what they want and need, and, as a result, more and more people are experiencing conflict and confrontation in their personal interactions with others.
Smart Way Books will address and meet this need by helping people capture the emotions connected to their anxiety so that they can productively get what they want and need. In a sense, the books will be a natural alternative to anti-anxiety medication--an alternative that produces both physical and emotional health.
I hope you enjoy this first Smart Way book and that you will join me in making the world work better for all of us!
David E. Silvey
If you're honest, you've probably been in some extremely frustrating situations (for me, it was a cancelled flight at the airport) where you've thought, "Who put this stupid person in charge?" You've thought this (or said it under your breath) because the person in charge (i.e. airline attendant) was standing in your way and keeping you from getting what you wanted and needed (or, for me, keeping me from going where I wanted to go!) So I'm just trying to connect with the frustration that many of you feel. And that's how and why I chose my title.
In a very fun and practical way, I describe the Smart Way to deal with these frustrating situations and people. And not only do I teach you how to get what you want and need when you want and need it, but also how to help the "other" person standing in your way (yes, the one you may be thinking is "stupid") get what he wants and needs.
Over the next several years I hope to develop an entire series of Smart Way Books that will be people-centric and "others" focused. Each book will embody a process that will help you go into every human interaction with the goal of producing a collaborative, win-win exchange--an exchange that captures, transforms and then harnesses the power of your blockers for mutual benefit.
Are You Someone Who Should Learn The Smart Way?
Anyone who picks up this book and employs the Smart Way process will benefit. But in particular, there are two primary reader audiences I’m targeting.
The first audience is comprised of men and women who see themselves as productive, efficient and assertive, but who feel frustrated with the people and systems they have to deal with (often daily) when trying to accomplish their tasks and reach their goals. In short, they are "Type-A" personalities. They will be interested in my book because it will provide them with a new way of dealing with the people who frustrate them the most.
The second audience is comprised of men and women who see themselves as limited or powerless and who often feel frustrated and marginalized by the people who have power and can keep them from accomplishing their tasks and reaching their goals. When thrown into a crisis, these people bottle up their emotions, become paralyzed, disengage and retreat. These people will be interested in my book because it will empower them to overcome their feelings of limitation and powerlessness.
Why Are These Books Important And Necessary At This Time?
Regardless of the target audience, I believe Smart Way Books are needed at this time because of increasing levels of anxiety in our society. According to information found at www.anxietycentre.com, over 40 million people in the U.S. will experience impairment because of an anxiety condition this year alone. 10% of them will turn to prescription medication to deal with their condition, while many others will turn to alcohol and drugs.
Experts agree that people feel anxiety stemming from fear--fear that they will not get what they want and need, and, as a result, more and more people are experiencing conflict and confrontation in their personal interactions with others.
Smart Way Books will address and meet this need by helping people capture the emotions connected to their anxiety so that they can productively get what they want and need. In a sense, the books will be a natural alternative to anti-anxiety medication--an alternative that produces both physical and emotional health.
I hope you enjoy this first Smart Way book and that you will join me in making the world work better for all of us!
David E. Silvey
